At the heart of everything we do as an organisation is Dale Carnegie’s thirty human relations principles. These principles have been with the organisation for many years and the Dale Carnegie itself is celebrating its Centenary in October of this year.
Below is a list of the first 9 principles which covers the foundations of becoming a friendlier person.
Don't criticize, condemn, or complain.
Give honest and sincere appreciation.
Arouse in the other person an eager want.
Become genuinely interested in other people.
Smile.
Remember that a person's name is, to that person, the sweetest and most important sound in any language.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person's interest.
Make the other person feel important – and do it sincerely.
At first glance you may think to yourself that these prinicples are common knowledge. This is true, however they are not common practice.
Look at the list and again and really ask yourself:
How many of these principles am I actually applying?
How often do I apply them?
Which ones do I find really challenging and why?
If these priniciples and questions resonate with you I would encourage you to attend the opening session of our Skills for Success course on the 8th May for free.
You can register for this event by getting in touch with any of our consultants on 0207 379 4323
Amar Garcha
Showing posts with label Team Work. Show all posts
Showing posts with label Team Work. Show all posts
Wednesday, 18 April 2012
Friday, 19 August 2011
Great Teams - Strength in Depth
It is only when the occasion arises that we really get to appreciate what strength we have in the depth of our teams.
Three examples in the space of 24 hours demonstrate the importance of being part of a team with diverse strengths and abilities.
At a Board meeting yesterday the Directors were faced with some challenges that they were concerned about how solutions would be provided. Over the years the Directors have invested significantly in the capability and personal attributes of the team. This investment paid off when one of the non-Directors in attendance stepped up and volunteered to achieve the result. We all thought this was beyond their capability and after some reassuring answers to our questions it was clear they would be successful.
Closer to home, my train was late this morning meaning that a client meeting needed to be facilitated by a colleague. Again capability was unknown, but the outcome was a huge success for everyone. Indeed, functionally I did not need to be at the meeting.
Finally that day, another colleague came to the fore when a possible client sprung a conference call on us at the last minute which the nominated team members could not attend.
Some lessons worth remembering:
1. Recruit, hire and train your team to be talented, capable and confident
2. Create opportunities for others to flourish. We do not have to do it all: all of the time.
3. Freely grant your trust to others and it will be willingly accepted.
Well done Corina and Mark, you make me proud to be part of your team.
David Pickering
Business Consultant and Trainer
Three examples in the space of 24 hours demonstrate the importance of being part of a team with diverse strengths and abilities.
At a Board meeting yesterday the Directors were faced with some challenges that they were concerned about how solutions would be provided. Over the years the Directors have invested significantly in the capability and personal attributes of the team. This investment paid off when one of the non-Directors in attendance stepped up and volunteered to achieve the result. We all thought this was beyond their capability and after some reassuring answers to our questions it was clear they would be successful.
Closer to home, my train was late this morning meaning that a client meeting needed to be facilitated by a colleague. Again capability was unknown, but the outcome was a huge success for everyone. Indeed, functionally I did not need to be at the meeting.
Finally that day, another colleague came to the fore when a possible client sprung a conference call on us at the last minute which the nominated team members could not attend.
Some lessons worth remembering:
1. Recruit, hire and train your team to be talented, capable and confident
2. Create opportunities for others to flourish. We do not have to do it all: all of the time.
3. Freely grant your trust to others and it will be willingly accepted.
Well done Corina and Mark, you make me proud to be part of your team.
David Pickering
Business Consultant and Trainer
Friday, 16 July 2010
Team Work
Henry Ford said:
“Coming together is the beginning.
Keeping together is progress.
Working together is success.”
He was talking about Team Work: When looking at the sporting arena, working with other organisations and also within our own business at Dale Carnegie I never cease to be impressed by the power of a team.
As I’m sure many other people did on Sunday, I watched Spain stand together for 2 hours against a strong and assertive Dutch team and come through with a fantastic goal in the dying minutes of the game to become World Champions. Football is a game that idolises and often rewards individual superstars, there is undeniably great individual talent in that Spanish team ..... but for those who understand the game it is no great surprise that the team with almost 50% more completed passes than any other team won the World Cup. Spain epitomised good team work across the tournament and went on to win.
Perhaps it’s a cliché but I feel that Football like business is a team game. When we start working with new organisations one of the first questions we ask is ‘What do you like about your business?’ In most successful organisations one of the first answers back is always ‘The people I work with.’
Looking to our own business, Dale Carnegie London business has grown by two new business consultants in the past few weeks and already I’m delighted with the energy that a larger team brings to the office. Building a strong team creates an energised work environment, people share ideas and best practice and we achieve far more than we would through working as individuals.
So if you’re looking to grow your business and your team remember these key principles:
1. Think about the people you bring into your existing team .... do the personalities fit.
2. Seek to create a positive fun working environment where people can share ideas and work together.
3. Trust your team to do a good job and give them the responsibility to achieve results.
4. Invest the time to coach and support your team and reward the right activities and results.
If you’d like to find out more about building the kind of team that will drive your business forward join us on the 3rd of August for the next preview of Leadership Training for Managers. Click here for more information
David Anderson
Managing Director
www.london.dalecarnegie.com
“Coming together is the beginning.
Keeping together is progress.
Working together is success.”
He was talking about Team Work: When looking at the sporting arena, working with other organisations and also within our own business at Dale Carnegie I never cease to be impressed by the power of a team.
As I’m sure many other people did on Sunday, I watched Spain stand together for 2 hours against a strong and assertive Dutch team and come through with a fantastic goal in the dying minutes of the game to become World Champions. Football is a game that idolises and often rewards individual superstars, there is undeniably great individual talent in that Spanish team ..... but for those who understand the game it is no great surprise that the team with almost 50% more completed passes than any other team won the World Cup. Spain epitomised good team work across the tournament and went on to win.
Perhaps it’s a cliché but I feel that Football like business is a team game. When we start working with new organisations one of the first questions we ask is ‘What do you like about your business?’ In most successful organisations one of the first answers back is always ‘The people I work with.’
Looking to our own business, Dale Carnegie London business has grown by two new business consultants in the past few weeks and already I’m delighted with the energy that a larger team brings to the office. Building a strong team creates an energised work environment, people share ideas and best practice and we achieve far more than we would through working as individuals.
So if you’re looking to grow your business and your team remember these key principles:
1. Think about the people you bring into your existing team .... do the personalities fit.
2. Seek to create a positive fun working environment where people can share ideas and work together.
3. Trust your team to do a good job and give them the responsibility to achieve results.
4. Invest the time to coach and support your team and reward the right activities and results.
If you’d like to find out more about building the kind of team that will drive your business forward join us on the 3rd of August for the next preview of Leadership Training for Managers. Click here for more information
David Anderson
Managing Director
www.london.dalecarnegie.com
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