I recently read a book called Be Excellent at Everything written by a chap called Tony Schwartz.
The book provides great insight on how to increase performance from an individual perspective. The process to achieve improved performance is explained effectively by linking the way elite athletes "work" to achieve their own personal goals.
He explains in detail how to sport performers that consistently win, know how to engage intensely and with razor sharp focus and they also know how to disengage to relax and rebuild. They can do this in seconds. In tennis, the individuals who consistently won their matches were able to control their heart rates during their short rest periods while the ones that ran out of steam had heart rates elevated during the entire match.
It's not just the number of hours we're working, but also the fact that we spend too many continuous hours juggling too many things at the same time. Technology has blurred our personal boundaries and lines beyond recognition. Wherever we go, our work follows us, on our digital devices, ever insistent.
The biggest cost — assuming you don't crash — is to your productivity. In part, that's a simple consequence of splitting your attention, so that you're partially engaged in multiple activities but rarely fully engaged in any one. In part, it's because when you switch away from a primary task to do something else, you're increasing the time it takes to finish that task by an average of 25 per cent.
Recently Tony Schwartz wrote an article for Harvard Business school saying that from his own experience, he gets two to three times as much writing accomplished when he focuses without interruption for a designated period of time and then takes a real break away, from his desk. Therefore the best way for an organization to fuel higher productivity and more innovative thinking is to strongly encourage finite periods of absorbed focus, as well as shorter periods of real renewal.
If you're a manager, here are three policies worth promoting:
1. Maintain meeting discipline. Schedule meetings for 45 minutes, rather than an hour or longer so participants can stay focused. Take time afterward to reflect on what's been discussed, and recover before the next obligation. Start all meetings at a precise time, end at a precise time, and insist that all digital devices be turned off throughout the meeting.
2. Stop demanding or expecting instant responsiveness at every moment of the day. It forces your people into reactive mode, fractures their attention, and makes it difficult for them to sustain attention on their priorities. Let them turn off their email at certain times. If it's urgent, you can call them — but that won't happen very often.
3. Encourage renewal. Create at least one time during the day when you encourage your people to stop working and take a break. Offer a mid afternoon class in yoga, or meditation, organize a group walk or work-out, or consider creating a renewal room where people can relax or take a nap.
It's also up to individuals to set their own boundaries. Consider these three behaviours for yourself:
1. Do the most important thing first in the morning, preferably without interruption, for 60 to 90 minutes, with a clear start and stop time. If possible, work in a private space during this period, or with sound-reducing earphones. Finally, resist every impulse to distraction, knowing that you have a designated stopping point. The more absorbed you can get, the more productive you'll be. When you're done, take at least a few minutes to renew.
2. Establish regular, scheduled times to think more long term, creatively or strategically. If you don't, you'll constantly succumb to the tyranny of the urgent. Also, find a different environment in which to do this activity — preferably one that's relaxed and conducive to open-ended thinking.
3. Take real and regular vacations. Real means that when you're off, you're truly disconnecting from work. Regular means several times a year if possible, even if some are only two or three days added to a weekend. The research strongly suggests that you'll be far healthier if you take all of your vacation time, and more productive overall.
A single principle lies at the heart of all these suggestions. When you're engaged at work, fully engage, for defined periods of time. When you're renewing, truly renew. Make waves. Stop living your life in the grey zone.
Mark de Stadler
Dale Carnegie Consultant
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