John Fisher's transition curve is an excellent analysis of how individuals deal with personal change.Fisher explains the different emotional stages that a person faces behind a change, with the following order:
1.Anxiety. Can I cope?
2.Happiness. At last something’s going to change!
3.Fear. What impact will this have? How will it affect me?
4.Threat. This is bigger than I thought!
5.Guilt. Did I really do that?
6.Depression. Who am I?
7.Hostility. I will make this work if it kills me!
8.Gradual acceptance. I can see myself in the future.
9.Moving forward. This can work and be good.
If we notice how people think and feel depending on their situation when their environment is changing, we can anticipate their behaviour and take actions.
People’s feelings can provoke them to give up just before a task is achieved.
How do great leaders engage their people when everything seems to be going wrong?
In relation to the above emotional stages, leaders have the power to remind their teams why they are there and give them a purpose.Most people spend the majority of their time at work, why not give them a purpose for being there everyday? A purpose is what will fill people with the energy and enthusiasm to come to work with the desire to succeed and achieve the impossible.
One of the reasons why Dale Carnegie programmes have been so successful for the last 98 years is because we are focused on changing behaviours by giving people a purpose and a vision. Every participant is encouraged to take risks and try new things that stretch them out of their comfort zone. With this new mindset and courage, people will love their jobs.
People love doing business with people who love their business!
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